Privacy Policy

1. Who we are

Voyager Systems Inc LLC operates voyagersystemsinc.com, an informational travel planning website. We publish destination guidance, route suggestions, accommodation advice and travel preparation articles. We are the controller of the personal information described in this policy.

We are not a travel agency, tour operator or booking platform. We do not process travel bookings and we do not collect payment card details through this website.

2. Information we collect

We collect only what is necessary to operate the website and respond to the people who contact us. This falls into three groups.

• Information you provide directly: your name, email address, subject line and message content when you use the contact form, plus any information you choose to include in that message.
• Information collected automatically: IP address, browser type and version, device type, operating system, referring page, pages visited, and the date and time of your visit. This is standard server and analytics data.
• Information from cookies and similar technologies: preference settings and, where you consent, analytics identifiers. Our Cookies Policy describes these in detail.

3. Why we use your information

We use personal information for a limited set of purposes, and we do not use it for automated decision making or profiling.

• To reply to enquiries, corrections and feedback you send us.
• To operate, secure and maintain the website, including diagnosing technical faults and preventing abuse.
• To understand which guides are read and how visitors move through the site, so that we can improve the content.
• To comply with legal obligations and to establish, exercise or defend legal claims where necessary.

4. Lawful bases for processing

Where data protection law requires a lawful basis, we rely on the following. Legitimate interests, for operating and securing the website and for responding to enquiries you initiate. Consent, for non essential cookies and analytics, which you may withdraw at any time. Legal obligation, where we are required to retain or disclose information by law.

5. Cookies and analytics

Essential cookies are required for the website to function and cannot be disabled through our interface. Analytics and preference cookies are optional and are only set where you have consented. You can change your choice at any time through your browser settings or by clearing site data. Full detail is set out in the Cookies Policy.

6. How we share information

We do not sell personal information, and we do not share it for third party advertising purposes.

• Service providers: hosting, content delivery, email delivery and analytics providers who process data on our instructions under written agreements.
• Legal and regulatory: where disclosure is required by applicable law, court order or a lawful request from a public authority.
• Business transfer: if the business or its assets are acquired, information may transfer as part of that transaction, subject to this policy.

7. International transfers

Our service providers may process information in countries other than your own, including the United States. Where personal information is transferred internationally, we take steps to ensure an appropriate level of protection, including relying on recognised transfer mechanisms and contractual safeguards where applicable.

8. How long we keep information

Contact form messages and related correspondence are retained for up to twenty four months from the last exchange, unless a longer period is necessary to resolve a matter or comply with a legal obligation. Server logs are retained for a short operational period, normally no more than ninety days. Aggregated analytics data that no longer identifies an individual may be kept indefinitely.

9. Security

We use encrypted connections, access controls and reputable infrastructure providers to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information such as passport numbers, financial details or health information through the contact form.

10. Your rights

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

• Access: to request a copy of the personal information we hold about you.
• Rectification: to have inaccurate information corrected.
• Erasure: to request deletion where there is no continuing lawful reason for us to keep it.
• Restriction and objection: to limit or object to certain processing, including processing based on legitimate interests.
• Portability: to receive information you provided in a structured, commonly used format.
• Withdrawal of consent: to withdraw consent to optional cookies or analytics at any time, without affecting prior lawful processing.
• Complaint: to lodge a complaint with your local data protection authority.

11. Children

This website is intended for adults planning travel. We do not knowingly collect personal information from children under sixteen. If you believe a child has provided information to us, contact us and we will delete it.

12. Third party links

Our guides link to airlines, accommodation providers, transport operators, official tourism boards and government sources. Those websites have their own privacy practices and we are not responsible for them. Review their policies before providing personal information.

13. Changes to this policy

We may update this policy to reflect changes in our practices or in applicable law. The date at the top of this page shows when it was last revised. Material changes will be highlighted on the website for a reasonable period.

Contact for this policy

Questions about this document can be sent to Voyager Systems Inc LLC, 2615 Medical Center Pkwy, Murfreesboro, TN 37129, US, or by telephone on +1 615-696-3051. Written enquiries receive a response within a reasonable period, normally two to three business days.